We are committed to providing customers with high-quality foldable solar camping lights and a satisfying shopping experience. If you are not completely satisfied with the product after purchase, our refund policy provides you with full protection.
Refund conditions:
Refund application period: You have 14 days from the date you receive the product to apply for a refund.
Product status: To ensure the validity of the refund, please make sure that the product is unused and in its original packaging. The product should include all accessories and instructions.
Damaged/defective products: If the product you received has a manufacturing defect or shipping damage, please contact us immediately after receiving it, and we will provide you with a replacement or full refund.
Refund process:
Contact customer service: Please contact the customer service team through the contact information on our website and provide your order number and the reason for the refund.
Return instructions: Customer service will provide you with a return address and specific return instructions. Please send the product back according to the instructions.
Refund processing: Once we receive the returned product and confirm its status, we will process your refund as soon as possible. The refund will be returned to the account you used when paying, and it will usually be processed within 2 business days.
Disclaimer:
The refund policy does not apply to the following situations:
The product has been used or damaged (not a manufacturing defect).
Orders that exceed the refund application period.
For more information or any questions, please feel free to contact our customer service team. Thank you for your support and understanding, we look forward to providing you with better service!